Order Cancellation Policy

Livorestae (hereinafter referred to as “we” or “us”) understands that situations may arise where you need to cancel an order. This policy outlines the conditions and steps required to submit a cancellation request.

1. Conditions for Cancellation

You may request cancellation before the order has been processed for shipment.
Once an order has been dispatched, cancellation may no longer be available and alternative options such as return or exchange may apply.

2. How to Request a Cancellation

If you wish to cancel an order, please follow the steps below:

1. Submit a Request
   Contact us by email or phone to request cancellation.
   Please provide your order number, proof of payment, and any relevant details.

2. Review and Confirmation
   Our customer support team will promptly review your request and notify you of the outcome.
   If the cancellation is approved, we will proceed to arrange your refund and confirm the cancellation with you.

3. Refund Processing

Once your cancellation request has been confirmed, we will begin processing your refund within 1–3 business days.
Refunds will be issued back to the original payment method used at checkout, such as bank card, Visa, or MasterCard.

4. Contact Information

For cancellation requests, questions, or assistance, please reach us using the following details:

Address: 41848 Inspiration Ter, Aldie, VA 20105-6414, US
Phone: +1 (518) 368-3423
Email: assist@livorestae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)