Terms of Service

 

Livorestae (hereinafter referred to as “we” or “us”) provides this Service Policy to outline the terms that apply when accessing or purchasing from our online store.

1. Introduction & Scope

This policy applies to all interactions with our online store, including browsing, placing an order, requesting support, and accessing any services provided through the website.

2. User Accounts & Website Responsibility

Users are responsible for ensuring that all submitted information is accurate and secure.
We maintain the right to manage access, maintain the website, and update information as required to ensure service continuity.

3. Products, Stock & Pricing

Product listings, descriptions, pricing, and stock availability may be corrected or updated without advance notice.
Information displayed on the website is presented to the best of our ability and may be revised in line with operational needs.

4. Orders & Payment

Orders will be processed once payment has been fully received.
We reserve the right to verify, limit, refuse, or cancel orders when necessary for operational or security reasons.

5. Shipping Policy

We ship within Australia only.

• Free shipping applies to orders 89.99 AUD and above
• A flat 9.99 AUD fee applies to orders below this amount
• Processing time: 1–3 business days
• Estimated delivery time: 6–10 business days
• Full details: Shipping Policy

6. Order Cancellation

• Orders may be cancelled before processing for shipment.
• To request cancellation, contact us with your order number and proof of payment.
• Once confirmed, refund processing begins within 1–3 business days, and funds will return to the original payment method.
• Full policy: Order Cancellation Policy

7. Returns & Exchanges

• Returns and exchanges are accepted within 45 days of delivery.
• Requests may be submitted when products are damaged, incorrect, defective, or when customers request a change of mind (associated costs may vary).
• Start a request by contacting us with order details, payment confirmation, and relevant images or video.
• Refunds: processed 1–3 business days after approval, returned to the original payment method
• Exchanges: replacement shipped within 1–3 business days after inspection
• Full details: Refund & Return Policy

8. Dispute Resolution & Applicable Law

Any dispute or concern arising from the use of our online store will be handled under applicable consumer and privacy obligations in the customer’s location.

9. Privacy & Data Protection

We collect and process personal information only for service delivery and lawful purposes.
Full details, including user rights and data practices, can be found in our Privacy Policy: Privacy Policy

10. Intellectual Property

All text, images, content, and layout displayed on the website are owned or licensed for use by us and may not be copied, modified, or redistributed without written permission.

11. Limitation of Liability

We strive to provide reliable products and services; however, uninterrupted access cannot be guaranteed.
To the fullest extent permitted, we are not responsible for indirect or consequential losses resulting from website use or order placement.

12. Changes to Service Terms

We may revise, update, or amend this policy as operational needs require.
Any changes will take effect immediately once published on this website.

13. Contact Information

For questions, support requests, or clarification regarding this policy, please contact us using:

Address: 41848 Inspiration Ter, Aldie, VA 20105-6414, US
Phone: +1 (518) 368-3423
Email: assist@livorestae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)