Orders at or above 89.99 AUD qualify for free shipping.
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Shipping Policy

 

Livorestae (hereinafter referred to as “we” or “us”) sets out the following information regarding online order shipping. Please review the details below before placing an order.

1. Shipping Coverage

We currently offer shipping throughout Australia.
Shipping to regions outside Australia is not available at this time.

2. Shipping Fees

  1. Orders at or above 89.99 AUD qualify for free shipping.

  2. Orders below 89.99 AUD incur a flat shipping fee of 9.99 AUD.

3. Taxes

All product prices displayed on this website already include applicable taxes.
Unless otherwise stated, no additional tax will be charged at checkout.

4. Cut-off Time

Our daily order cut-off time is 18:00 (Sydney Time):

  • Orders paid before 18:00 will begin processing on the same day.

  • Orders paid after 18:00 will be processed on the next business day.

  • Orders placed on weekends or public holidays will be processed from the next business day.

5. Processing Time

Orders will be processed and dispatched within 1-3 business days from the time we receive the order.
If unexpected delays occur, we will make every effort to keep you informed.

6. Shipping Time

Estimated overall shipping time is 6-10 business days from the date of dispatch.
Shipping time may vary due to weather, public holidays, local conditions, or other factors outside our control.

7. Logistics Carriers

Depending on location and fulfillment needs, we may use one or more of the following commonly used carriers in Australia, including but not limited to:

  • Australia Post

  • StarTrack

8. Order Tracking

Once an order has shipped, a tracking number will be provided.
You may monitor progress directly through the carrier’s official platform.
If you encounter difficulties with tracking, please reach out to us using the contact details below.

9. Disclaimer

Once a parcel is handed over to the carrier, its transit may be affected by external circumstances.
If loss, delay, or damage occurs due to unforeseen factors, we will assist in liaising with the carrier and support resolution to the best of our ability.

10. Delivery Inspection

  • We recommend checking the parcel’s exterior condition upon arrival.

  • If you notice signs of damage or tampering, you may refuse the package and contact us immediately.

  • Once a parcel is marked as delivered, we advise prompt retrieval. If it cannot be located, please contact us for assistance.

11. Contact Details

For support or inquiries, you may reach us through the following channels (consistent across all pages):

Address: 41848 Inspiration Ter, Aldie, VA 20105-6414, US
Phone: +1 (518) 368-3423
Email: assist@livorestae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)