Refund Policy

 

Livorestae (hereinafter referred to as “we” or “us”) is committed to supporting all after-sales requests arising from orders placed through this online store. Please review the following terms before submitting a request.

1. Valid Return & Exchange Period

Requests may be submitted within 45 days from the date the parcel is signed for.
Requests outside this period cannot be processed.

2. Eligibility for Return or Exchange

You may request a return or exchange under the following circumstances:

1. Product arrives with visible exterior defects;

2. Product has a functional or quality issue;

3. Product shows strong odor or severe color deviation;

4. Product received does not match the order or product description;

5. Change of mind return within the valid period.

3. Return Process

1. Contact Us
   Send a request by email or phone, providing your order number, proof of payment, reason for return, and supporting photos or videos.

2. Application Review
   Our support team will review your request and notify you of the outcome using your provided contact details.
   If the application is approved, we will share the return address.

3. Return Shipment
   Send the product to the designated address and keep the shipping receipt for reference.
   Return Address:
   41848 Inspiration Ter, Aldie, VA 20105-6414, US

4. Inspection & Processing
   Once we receive the returned product, we will inspect the item to confirm its condition and the issue reported.
   Approved items will proceed to refund or exchange arrangements.

4. Refund Details

After a return is confirmed, refund processing will begin within 1–3 business days.
Funds will be returned to the original payment method (e.g., bank card, Visa, MasterCard).
If you do not see funds after a reasonable period, please contact us for assistance.

5. Exchange Details

After inspection confirms eligibility, we will ship the replacement product within 1–3 business days.
Tracking information will be provided once available.

6. Fee Rules

1. Freight fees will be covered by us when the return or exchange is requested due to:

   • Visible product defects

   • Functional or quality issues

   • Strong odor or severe color variation

   • Item does not match order information

2. For change of mind returns or exchanges, outbound and return postage must be covered by you.

7. Responsibility Statement

• Inspection will be based on the evidence provided and the condition of the returned product.

• Requests may be rejected if the returned item is damaged, stained, used, altered, missing components, or inconsistent with the claim.

• We aim to resolve concerns fairly and encourage customers to contact us for assistance at any stage.

8. Return Label

Each parcel includes a return label to assist with sending items back when required.

9. Contact Us

For support or return/exchange requests, please contact us using the details below:

Address: 41848 Inspiration Ter, Aldie, VA 20105-6414, US
Phone: +1 (518) 368-3423
Email: assist@livorestae.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)